Frequently Asked Questions



Do you offer mail services?
We offer complete mailing services. We provide Folding, Sealing, Bar-coding, tabbing, labeling, delivery to the Post Office, ink-jet addressing, Inserting and metering. Properly designed mailing pieces qualify for the best postage rates and avoid delays in delivery. The informative link below will help you understand the Postal Service's mail piece design requirements:

If I send press ready files, do I receive a discount from prices shown?
YES... discounts vary depending on product and purchase amount. Please call our Customer Service Representative at 877-232-3624 (Toll-Free) for more information.

What Programs should I use to prepare my files?
You may use any of the following software: Adobe PageMaker 6.x - 7.x, Adobe Photoshop (6.x - CS), Adobe Illustrator (all versions incl. CS), Adobe InDesign CS or Microsoft Publisher. Alternatively you can also use files saved in these formats: TIFF, JPG, JPEG, EPS and/or PDF. All parts of the project should be sent, including a text file, the pictures, and fonts if you are using other than the standard fonts (ie. Arial, Times Roman, etc.). High resolution, print ready PDF files are also acceptable. Please be sure that your file has a full bleed and that all colors are in CMYK.
Spot color imprints for promotional products must be vector graphics created in Illustrator or Corel Draw and saved as eps files with ALL FONTS EMBEDDED AND OUTLINED.

How should I scan my pictures?
Photographs and transparencies should be scanned to final size and position at 300-350 dpi (dots per inch). DO NOT re-image a low resolution scan or image to 350 dpi... IT WILL NOT WORK! Line art or gray-scale should be scanned to 800 dpi.

What file format should I use?
We prefer all pictures/images to be saved as uncompressed EPS, TIFF or JPG/JPEG format and in CMYK colors only. BMP or GIF are not acceptable for commercial printing. Alternatively you may also use hi-res (high resolution) print-ready PDF files as an option.
All print-ready items will have to be designed with a full bleed, at least 300 dpi and converted to CMYK (NOT RGB). Pictures may also be used as long as they are big enough however, images or pictures saved from a website will not work!

IMPRINT FILES FOR PROMO ITEMS: For one color imprints, vector graphics saved as EPS files with all fonts embedded. Please keep in mind that the size of the imprint area and the material being imprinted will affect the level of detail that can be included in your design. For full color imprints layered PSD files are acceptable. Please zip before uploading.

PRINT FILES FOR BANNERS AND SIGNS: High Resolution jpg files are best for sign and banner printing. Files can either be 150 dpi at full size OR 300 dpi at half size.

If you have any questions please call [see Contact page] and speak to our graphics department BEFORE you upload files. Thank you.

What should I submit to place my order?

  • All fonts used in the document
  • A print out in color of the actual item to be printed
  • Separate tiffs or jpegs of each item in the printed product
  • Your credit card information or a check with the order

Can I get a proof by email?
We will gladly email you a proof in Adobe Acrobat format (as an attachment). If you do not use Adobe Acrobat Reader, you can download a free copy by clicking here

What about Overrun and/or Underrun?
All orders are subject to a quantity variation not to exceed 10%. Final prices are adjusted to actual quantity printed.

How much are Shipping charges & Taxes?
All Texas orders are subject to Texas Sales tax and shipping charges. If sales tax is not charged by us outside our trade area, customer is responsible for payment of all applicable taxes. Shipping is based upon freight destination.

What about Color Proofs?
Color Proofs are included in all pricing and will be sent to you for your approval before printing.

How long is the Delivery Time?
Normal production time is 15 business days from the date of proof approval. We do however accept rush orders and have shipped in 4 working days. *NOTE* A rush charge may apply!

What about Photography?
We have representatives in most States and offer FREE Photography on orders of $1000 or more.

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